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Terms of Service

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Terms of Service


i-Hosters is a Tunisian Company that provides web hosting and ready infrastructure as a service to clients worldwide, we have a responsibility to protect each client and to provide the best services available in the market. we are reachable on :+1 (510) 230-0949 and +216 36 360 666. Our Official e-mail address is: contact(@)i-hosters.com All Our clients are subject to the following terms of service: TOS


Indemnification Policy

You agree to use all i-Hosters services and facilities at your own risk. Our Company specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall i-Hosters be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold i-Hosters harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against i-Hosters, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless i-Hosters against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with i-Hosters's server.

i-Hosters reserves the right to intervene with any of the websites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from i-Hosters's server. i-Hosters shall be the sole judge of what violates this Policy.


Refund and Billing:

At this time we bill monthly, quarterly, semi-annually annually and bi-annually, depending upon the plan. If you are not fully satisfied , we would be happy to provide you with a refund:

*For Dedicated Servers; Refund is made partially (Install Fees are nonrefundable) : Clients have 7 days to formally request a refund.

*For VPS and Ddedicated Cloud services; Refund is usually Fully (Install Fees are nonrefundable) : Clients Have 15 days to formally request a refund.

Every Refund request has to be done through our Ticket System (Client Area) to our Sales department, Due to our Banking policies, refund request ( after we accept it) can take up to 5 business days to be fully processed. (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee and IP addresses fees and setup fees are nonrefundable).

We accept Visa, Master Card, American Express, Discover Card. For webhosting plans we will setup your account without any paying. For dedicated servers and Dedicated cloud offers we charge setup fees upton every order. Clients are encouraged to pay by credit card on the payment engine we use( 2checkout or paypal ) as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.


Late Payments:

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 2 days after due, your account will be suspended. If you will not pay for service renew in 5 days after suspention, your account will be terminated. You will receive an email reminder 7 days till your account will be Terminated.


Acceptable Use Policy:

All services provided by i-Hosters may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of Tunisian law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless i-Hosters and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all i-Hosters servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.


LIMITATION OF LIABILITY:

i-Hosters shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from i-Hosters servers going off-line or being unavailable for any reason whatsoever. Furthermore, i-Hosters shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of i-Hosters servers. All damages shall be limited to the immediate termination of service.


DISCLAIMER:

i-Hosters cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by i-Hosters are resold. Thus, certain equipment, routing, software, and programming used by i-Hosters are not directly owned or written by i-Hosters. Moreover, i-Hosters holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as i-Hosters sees fit. FURTHERMORE, i-Hosters retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.



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